Transportation Secretary Ray LaHood announced proposed rulemakings regarding airfare and fee disclosures, bumping compensation, a 24-hour refund rule and tarmac delay extension to foreign carriers. (more…)

The Department of Transportation (DOT) has improved their website and has packed it with consumer-friendly information all in one place.

The new website has a process for consumers who want to file complaints about airline service and safety. The new process allows phone calls to a Washington, DC, number, letters to the Aviation Consumer Protection Division and now an online form to report complaints.

And that’s just the beginning.
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